Client support/Account Manager

Megajobs US

Company :  Megajobs US
Location :  Australia
Job Type :  Full-time
Job Status :  Permanent

This top tier award winning client is looking forward to hire Customer support Executives. Internally known as Careers Advisor they will ensure that all the resources under their control and influence are used to make the most effective contributions to the short and long term objectives of the business.

Roles and Responsibilities

Outbound calls to prospective Clients/leads, identifying their individual needs and future goals, and advising them of the most suitable course to undertake.

Exceptional scope for career development

A unique culture of life/work balance

Strong focus on staff training and development

Excellent tangible/non tangible benefits including outstanding discounts personally and for your family. Comfortable working in an outbound and inbound call centre environment and through a consultative process to appropriately match student needs to relevant courses through a pre-sale and sale/conversion process

Answer inbound calls from prospective students/leads and handle their enquiries to achieve a mutually satisfactory result.

Key Responsibilities:

Meet and exceed monthly, quarterly and annual enrolment targets

Meet and exceed New and Existing Lead Engagement targets and KPIs

Meet and exceed New and Existing Lead Management targets and KPIs

Meet and Exceed Conversion targets Maintain quality standards for enrolments.

Maintain a high level of written and verbal communication and meet communication benchmarks

Maintain accurate sales pipeline data

Monitor and report on lead and client feedback around course demand and quality

Ideally 1+years of relevant experience.

To apply for this fantastic opportunity Please address criteria and e-mail CV in word format to or for a confidential discussion please call Deepa on

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