Travel & Lifestyle Consultant - Nights

Megajobs US


Company :  Megajobs US
Location :  Australia
Job Type :  Full-time
Job Status :  Permanent
 

*Travel & Lifestyle Consultant*

*You won’t just help your customers see the world,*

*You’ll help them truly experience it.*

* *

Our Travel & Lifestyle Consultants use their passion for the travel industry to craft unforgettable experiences for American Express members. They are brand ambassadors who take pride in their ability to uniquely resolve customer requests and deliver the personalised attention that they have come to expect, effectively building long-term relationships.

*You’ll delight your customers with unforgettable and unexpected experiences.*

Our dedicated teams of Consultants are on hand 24/7 to support our Centurion & Platinum customers within our busy call centre.

As a Consultant you will be on hand to provide expert advice and service American Express’ elite card holders in all aspects of Travel and Concierge. This can be anything from a romantic meal for two to booking a return flight from New York with a hotel.

Our Consultants within the Travel team provide an individual service to customers travelling in the UK and across the world.

* Providing expert advice and servicing to elite card holders

* Making personalised recommendations and bookings

* Staying up to date and knowledgeable about industry trends

* Creating innovative ways to resolve customer issues

* Cross-selling relevant products and services

This role may be subject to additional background verification checks.

*Do you have what it takes to build your career here?*

* *

* Strong verbal and written communication skills

* Basic geography skills and knowledge of the travel industry

* Customer relationship building

* Strong sales skills / ability to cross sell relevant services

* Strong time management and multi-tasking skills

* Ability to identify and resolve unique customer requests

Our Consultants are working in a 24/7 environment on a 39 hour per week rota.

*Why American Express *

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

**Job** *Travel*

**Title:** *Travel & Lifestyle Consultant - Nights*

**Location:** *GBR-GBR-Brighton*

**Requisition ID:** *16011325*

 
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